Terms And Conditions

Arrival

The minimum age to make booking accommodations at Asante Sana Inn is 21 years of age.  Asante Sana Inn offers self-check in. You will be provided with a 6 digit code via email. You may drop off bags and luggage earlier than the 3pm check-in time but please arrange this in advance. Please call 202-570-1281 to arrange an early check-in. If its after 7pm, please refer to your reservation confirmation for check-in instructions.

Concierge

On premises Concierge hours are 3pm-7pm daily.

Checkout

Checkout time is 11AM. Luggage storage will be available until 7PM of the same date.

Late Checkout

Late checkout is available for one additional hour. Guest requiring a later checkout time must contact reservations at 202-570-1281. Additional charges may apply.

Cancellations

Please refer to your booking agency confirmation regarding cancellations, non-refundable reservations are non-refundable once booking is complete. Booking purchased at the standard rate and with a 4 night minimum have 72 hours prior to check-in date to cancel the reservation. There may be additional fees for cancellations of bookings held over 21 days. Please check your booking agency to see if this applies to you.

Refunds

Requests for refunds must be made in writing by submitting a “Request for Refund” form, obtained from Asante Sana Inn by email. You may request refund directly via email at ASInn@asantesana.us.

Consideration of Other Guests

Please be mindful of the other guests in the hotel and keep noise levels to a minimum. This hotel has a zero tolerance noise policy. If there is a noise complaint from other guests or neighbors, you will be issued a warning. If there is a second noise complaint, you will be asked to leave the hotel premises without a refund.

Internet/WIFI

ASI provides free WIFI.

Food And Beverage

ASI provides a full utensil-equipped gourmet Kitchen on the main floor, as well as a satellite kitchen on the Garden Level.  The main floor kitchen is available for use by all guests, including guests on the Garden Level. There is a supermarket located 2 blocks away.

There are microwave and refrigerator-freezer equipped kitchenettes in the King Suite and the Lighthouse Suite.  All guests in any room are free to prepare their own meals in the main kitchen.

Laundry

Coin-operated washer and dryer are available on the Garden Level, down the stairs through the door in the kitchen.

Kitchen/Cooking

ASI provides a full utensil-equipped gourmet Kitchen on the main floor, as well as satellite kitchen on the Garden Level. The main floor kitchen is available for use by all guests, including guests on the garden level. There is a supermarket located 2 blocks away.

Food And Beverage

There is a vending machine on the garden level. Breakfast hours: Monday-Friday: 6:30-9:30am Saturday-Sunday: 7am-10am. All breakfast is served in the main dining room. 

Liability

Asante Sana Inn s not responsible for loss, damage or theft of cash, jewelry or other valuables left unattended in guest rooms.  Asante Sana Inn will not be held responsible for the acts or omissions of third persons. Should ASI suffer any loss or damage to property as a result of any act or omission by a guest or visitor of a guest, the guest will remain liable for full reimbursement of such loss or damage incurred and will be billed accordingly.

Lost And Found

Articles left behind by guests are kept for retrieval for up to 30 (thirty) days. Guests should contact the Concierge regarding lost items as soon as practical. After 30 days, unclaimed items will be disposed of.

Luggage Storage

Luggage may be stored at ASI prior to checking in or after checking out, on arrival and departure dates respectively until 7PM the date of departure.

Noise

Asante Sana Inn asks that you please be mindful of other guests in the hotel and keep noise levels to a minimum.  We have a zero tolerance noise policy. If there is a noise complaint from other guests or neighbors, you will be issued a warning. If there is a second noise complaint, you will be asked to leave the hotel premises without a refund.

No underage drinking or illegal substances are permitted in the hotel. Either of these violations will result in immediate expulsion from the hotel premises and the involvement of law enforcement. Washington DC may now permit marijuana smoking or e-cigarette use in public places but because of our small size, we’re not equipped to allow smoking of any type.

Asante Sana Inn seeks to make all guests comfortable sharing a common space and we thank you for your cooperation and consideration of others.

No Smoking Policy

No underage drinking or illegal substances are permitted in the hotel. Either of these violations will result in immediate expulsion from the hotel premises and the involvement of law enforcement. Washington DC may now permit marijuana smoking or e-cigarette use in public places but because of our small size, we’re not equipped to allow smoking of any type.

Asante Sana Inn seeks to make all guests comfortable sharing a common space and we thank you for your cooperation and consideration of others.

Asante Sana Inn is a health conscious non-smoking facility.  No smoking is allowed indoors or at outdoor patio tables or chairs.  Outside smoking is limited to the front yard curbside parkway only or the rear alley.

Parking

On premises parking is $10.00 per day when parking permission is obtained in advance of check-in.  Parking is available on a first come, first served basis. Guests found parking on the premises without prior authorization may incur a fee of $14.00 per day.

Guests will incur a penalty of $50.00 per day for unauthorized parking causing displacement of another authorized guest who has paid. Guests who commit unauthorized parking causing the displacement of a paid parking guest, then causing that guest to be ticketed will also be responsible for the cost of the displaced guests’ ticket.

Guests should be cautious parking anywhere in the District of Columbia.  DC ticketing policies can be aggressive, and the street signs regarding parking restrictions are often confusing.

Payment Policy

Payment of 50% deposit of fees must be made at the time of reservation, which includes a $50.00 Non-Refundable Deposit.  Declined credit card reservations are cancelled if updated credit card information is not received when requested within 48 hours.  A third credit card decline will be permanently canceled. Please see “Cancellations” for other information.

Pets

Pets may accompany guests to ASI through advance arrangement only.  ASI welcomes pets whose affairs and environment are kept cleaned up.  The pet rate is $50 per pet. Dogs weighing up to 18 kilograms or 40 pounds are acceptable. Pets over 40 pounds the rate is $100.00 For other animals, please contact ASI in advance for further information.

Pets are usually limited to well-mannered cats and dogs only, weighing less than 40lbs.  If you feel your larger dog is well trained and has good manners and her affairs are kept cleaned up, you must call in advance and discuss your large dog in order to obtain permission to bring a large dog.  Pets should be housebroken and clean.

Guests bringing pets into Asante Sana without advance permission will be charged $150 per day, per pet.

Privacy

Asante Sana Inn is dedicated to protecting your privacy and safeguarding your personal information.  Personal information is obtained for your safety and for reservations purposes only. Credit card information is not kept on file. There is On Suite surveillance, cameras in the parking lot, at all entry/exit doors. front desk area, and other common areas.

Refunds

Requests for refunds must be made in writing by submitting a “Request for Refund” form, obtained from Asante Sana Inn by email.  You may request refund directly via email at ASInn@asantesana.us.

If you have any questions regarding any of our policies, please give us a call at 202-570-1281. Asante Sana!

(Asante – Thank you. Asante Sana – Greatest thanks to all in all Universes).